Hello Community, our team is trying to configure Agent Assist in HR Agent Workspace and can't seem to figure out how this is done.
Agent Assist is actually already active in our workspace, but it's not searching the KB that we want. It is currently pulling articles from the OOTB Human Resources General Knowledge. We would like to configure this so that articles are sourced for a specific KB provided by our client. Where do we go to make that change?
We've tried to create a new Table Configuration record, new Search Context record, new Search Source record, but nothing seems to work.
Can someone point us in the right direction on where we can change the KB that Agent Assist is querying?
