Users in different domain but same company

[azabielski]

We have a domain sep environment currently but we are having issues with admins that belong to the TOP domain but are in our company. Our developers need to be able to be assigned to tasks but right now the itil users that are their business leaders can't see them because they are in the company domain and tasks they are creating are in the company domain but the developers are global admin and live in the TOP domain.

Has anyone else run into this an know a way to solve this without creating our developers 2 separate users?

[Goran WitchDoc]

Yes, but we are talking about that the business leaders which are ITIL users. They want to assign a ticket to a developer (who is located in TOP to domain) andin this case that isn't the same domain as the business leader who are in the company domain. And since the they are only ITIL users, they can't get access for the UI Action you talking about etc. Or am I missing something completely here?

//Göran

[Michael Fry1]

The role is for itil and other roles users. Every Process user has should have that role otherwise you'll run into the same issue if the ticket was opened in a customer domain.

[azabielski]

goranlundqvist

I think you are understanding more of what we are looking for here. So for example, my boss is not a technical developer so I am in the global domain as a global admin and he is in our companies domain BUT he needs to assign tickets to me to work on and he can't because i am in a much higher domain.

Michael.Fry

Is there a way to allow him to do that?

[Michael Fry1]

No - but he should assign to your group in company domain, and then you can assign to yourself.

[azabielski · Accepted solution]

Actually the answer is yes , i just found that my user was in a domain above his, i moved my users domain to the same as his i haven't lost any functionality and he is now able to assign things to me.