Users not able to see RITM and Task

[Mr_X1]

i Have created a catalog item, Which is accessable for only 2 users [ Available For ].

Now both the users can see the request which was raised but cannot see the RITM and task.

Both Users are not able to see RITM and task, Can you please suggest what to do here

[Ankur Bawiskar]

Hi,

Did you check by visiting the native view and open the RITM and SC Task?

Regards
Ankur

[Mr_X1]

can you please guide me how to do that 

[Ankur Bawiskar]

Hi,

Login as that user

Then in left navigation type sc_req_item.LIST and sc_request.LIST

search with RITM and REQ number and see if that user can see the record

Regards
Ankur

[Mr_X1]

Actually  users are non-ITIL user... they can only view Service Portal...