Users not getting e-mail when they are part to the Work History list.

[swathi361]

Hi 

users are not receiving email when there part of incident work note list. where we can check? 

Need help..

[Yashsvi · Accepted solution]

Hi @swathi361,

please check below link:

https://www.servicenow.com/community/developer-forum/user-is-not-receiving-the-email/m-p/1573450

Thank you, please make helpful if you accept the solution.

[Yashsvi · Accepted solution]

Hi @swathi361,

please check below link:

https://www.servicenow.com/community/developer-forum/user-is-not-receiving-the-email/m-p/1573450

Thank you, please make helpful if you accept the solution.

[ChiranjeeviR · Accepted solution]

Hi @swathi361 ,

1. Check Users have "Notification" enable (on the profile) and  Users have "Notification Preferences" active

2. check event logs if event has been triggered for ex: incident 

3.check the email is created and sent in email logs as well

and check filter from the outbound mail has the filter matching all conditions.

If my response helped please mark it correct and close the thread