Users with "Asset" role were unable to delete assets in Servicenow

[divyakosaraju]

Hi,

Recently we observed that the users with Asset role cannot delete assets but according to Docs they should have that functionality . So not sure what is happening. 

Also few weeks back i have modified 3 UI Actions - Delete[Global] , so only admins can have the functionality to delete and all the others will not have that. Do this condition has impact on the delete button on alm_asset table. Please suggest.

Thanks,

Divya

[Mark Roethof · Accepted solution]

That won't work? The users with asset role don't have the admin role I hope? So your condition will evaluate to current.canDelete() = true and gs.hasRole('admin') = false. Because it's &&, your condition is false.

Have you considered changing the ACL's or creating a custom Delete UI Action to overwrite the Global one? In out-of-the-box instances there are some good examples for an overwrite Delete UI Action. Take a look at the one for "kb_knowledge" table for example -> keypoint is the Action Name: "sysverb_delete".

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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