Users with the snc_external user role are not able to see the details of a tickets, the selfserve dashboard or add add information afterwards on the ticket like the snc_internal user would do

[GT4]

I have several users with the snc_external user role as they are external to our company. The problem is that when they create a ticket, they are not able to see any details such as the description, add information afterwards on the ticket or even access the self-serve dashboard to see all their tickets logged. I have tried assigning the snc_role to all the different tables, reports, etc but they are still not able to see. How can I give the similar access that our snc_internal users have but keep them as snc_external since they are using a completely different portal that snc_internal doesn't have access to?

[Yousaf]

Hi,

Did you try Using ACL to give access to them. Please refer to this official doc to get an idea.

Enabling external customers to view problem, change, and request records


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