Uses Preference for Workspace

[PreethiG6447769]

 Hi Team,

In ServiceNow native UI, when a user selects/deselects something (like list columns, filters, preferences, etc.), it often writes directly to the User Preferences table (sys_user_preference).

But if same action performed on HR Workspace level its not getting captured. Is this expected behavior?

[Anupama Singh1]

Hi @PreethiG6447769 Yes, this is expected.

In the Native UI, ServiceNow saves user choices (like list columns, filters, sorting) directly in the sys_user_preference table.

But HR Workspace works differently. It’s built on the Next Experience (Workspace) framework, which manages these settings on the UI/browser side, not through sys_user_preference table.

So when you change filters or options in HR Workspace:

• The change works in the UI 
• But it is not written to sys_user_preference 

This is normal behavior and not a bug. Native UI and Workspaces store user preferences in different ways by design.

Hope this helps! Please mark the answer as correct and close the thread so it’s easier for others to find.🙂

[Ankur Bawiskar]

@Anupama Singh1 

It would be great if you share a working screenshots supporting your comment that HR workspace works differently.

This will help members.