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can we customize "Unauthorized Change Task"

Neeta1
Tera Contributor

Hi Experts, 

 

Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?

In case yes, could you please share the steps of the customization ?

 

Thank you.

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Yes, it is possible. It depends on what exactly you want to customize. You can use the designer, a Business Rule, or a UI Policy to implement it. @Neeta1 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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@Dr Atul G- LNG  , thanks for your respond so can use existing OOO event "ci.change.unplanned"  or better to use Custom Event and Script only  ?

We can implement this, but my point is that the current setup is OOTB, while your request involves a custom event. I need to understand the underlying business use case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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