Using a backup mid server is case one mid server is down

Eli Guttman
Tera Guru

‎06-19-2024 06:21 AM

Hi,

 

Appreciate any info regarding this scenario: 

We have a certain process that use a certain mid server.  what is the best way to overcome a scenario where that midServer is down and some process tried to use this mid server?

 

For example, can we create another mid server and set it so if the first 1 is down, the same process will try to use the second mid Server?

 

Thank you,

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Mahathi
Mega Sage
Mega Sage

‎06-19-2024 08:32 AM - edited ‎06-19-2024 08:38 AM

Hello @Eli Guttman ,

You can use a Midserver cluster option to configure a backup.

 

Fail-over protection

MID Servers in a fail-over cluster each have a configured order that the platform uses to determine which MID Server to use next in case of failure. MID Servers in a fail-over cluster work independently and do not load balance with other MID Servers in that cluster (although they might also be members of load balancing clusters). When a MID Server fails, the MID Server Cluster Management business rule selects the highest available MID Server in the order to take over the work. The selected MID Server checks the ECC Queue and starts with jobs that are either Processing or Ready.



https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/mid-server/task/t_C...

 


https://www.servicenow.com/community/itom-forum/mid-server-cluster-failover-load-balancing/m-p/10083...

 

 You can use the following documents for further clarity: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712280

 

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Thanks,
Mahathi