Using Background script I need to create 10 incident records in incident table?

[Lucky18]

And also out of 10 records 5 records caller id should be one user and the other 5 records should be another user.

As I am new to service now please let me know to code it

Thanks in advnace!

[Mark Roethof]

Hi there,

Something like this?

var callerSysId = '0a826bf03710200044e0bfc8bcbe5d7a,be82abf03710200044e0bfc8bcbe5d1c';
callerSysId = callerSysId.split(',');

for(var i = 0; i < callerSysId.length; i++) {
	var loopInt = 5;

	for(var j = 0; j < loopInt; j++) {
		var grIncident = new GlideRecord('incident');
		grIncident.newRecord();
		grIncident.setValue('caller_id', callerSysId);
		grIncident.insert();
	}
}

If my answer helped you in any way, please then mark it as helpful.

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Thanks.

Kind regards,
Mark

[Rosemary4]

this works as intended (ie, caller is populated) when Line 10 is updated to:

grIncident.setValue('caller_id', callerSysId[i]);

[Lucky18]

Yeah its working but the caller id was empty in incident table of all 10 records

[prashantdharne]

That's because the SYS ID Mark Ragavan has used are just sample Sys ID. You need to add the SYS ID of the users you want to create the incidents for. So go to the user for which you want to create incident, copy the SYS ID and substitute the SYS ID in below line:

var callerSysId = '0a826bf03710200044e0bfc8bcbe5d7a,be82abf03710200044e0bfc8bcbe5d1c';