Using Create Event to send Notification from Workflow with Attachment

[Steven Parker]

So this is my Create Event in the workflow (the "event name" and email notification are each on the SC_TASK table)

So it sends the notification, but doesn't include the PDF attachment on the email...I thought that "Include Attachments" check box would attach the file to the email it sends.  I've even placed the PDF file on the "Create Event" in the workflow, the event itself in the registry, and on the notification, but the attachment just doesn't attach to the email.

How do I get that PDF file to attach to the email? Not a link...just actually attached to the email. 

[Nitin_NOW]

Hello Steven

I would recommend to create a notification email script under System notification

-->Click on New and use template.print ( 'Attachment: <a href="sys_attachment.do?sys_id=sys_id of the attachment">Name of the attachment</a>' ) ;

Then in the email notification under Message HTML you can call the notification email script name: ${mail_script:nameof attachment}

Please hit correct based on impact of solution.

Thanks

[Steven Parker]

That's a link...I don't want to use a link to the file.  I can already do that.  I am trying to figure out how to add the actual file to the email.

[Prateek kumar]

Check this:

https://community.servicenow.com/community?id=community_question&sys_id=797a87e9db5cdbc01dcaf3231f961970

[Steven Parker]

Has anyone done this?  I can create links to the attachments in emails...that isn't a problem.  What I am trying to do is attach the actual PDF file to an outgoing notification.