Using flow variable to ask for approvals

[thrsdy1512]

Hi I am using a scripted flow variable to get the data for affected CI support groups.

In the subsequent step I am trying to set a 'Ask for Approval' action to ask for approval from the support group, what do I need to select in the Record / Table / Approval Field / Journal Field sections?

Script:

var appr = fd_data._10__for_each.item.ci_item.support_group;

var apprgrp = fd_data.flow_var.affected_cis_support_groups;

if(appr != '' && apprgrp.indexOf(appr)==-1){

    if(apprgrp == ''){

        return appr.toString();

    }else{

        return apprgrp + ',' + appr.toString();

    }

}else{

    return apprgrp.toString();

}

[Dr Atul G- LNG]

Hi @thrsdy1512 

It depends on the trigger. If you are updating or creating a record, and you need to request approval, you can use dot-walking to the support group in that case.

https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/flow-designer/refere...

[thrsdy1512]

The flow is execute when a change request is raised. There are several types of approvals that are being trigged depending on the scenario but I need the flow to trigger approvals for the affected CI support groups. The affected CI is in task_ci , the CI itself is in cmdb_ci and the change request is in change_request. I am not sure which table i should be referencing in this part of the flow to achieve the desired outcome.

I have tried dotwalking and I can get to the affected CI support group that way but as the field references sys_user_group table, I am unable to apply 'ask an approval' action to it & get this error:

[Suthan S]

You can use the OOB field such as 

1. Support Group 

2. Approval Group.

By using these fields you can use CMDB table alone to trigger your approval.