Hi @Kiran_25
It depends on the trigger. If you are updating or creating a record, and you need to request approval, you can use dot-walking to the support group in that case.
https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/flow-designer/refere...
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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