Using HTML field to add video to a record producer on PORTAL

[Terri Welch]

I am using a HTML field on a Record Producer on the PORTAL.  The 'Video' icon is NOT available.  Can I get a video input into a HTML variable field? 

[Miguel Donayre]

You can add it to the video table (db_video) and reference it from the drop-down picker when you use the add video icon. I WOULD NOT ADD IT AS AN ATTACHMENT!

[Miguel Donayre]

Look at this article https://community.servicenow.com/community?id=community_blog&sys_id=5a1ad5b3db9e54106621d9d968961966

It uses the HTML field to embed a video for a knowledge article. This should work for an RP.

[Miguel Donayre · Accepted solution]

Hi Terri,

There is a known bug with the Portal TinyMCE field editor. The portal setup uses a different TinyMCE field editor than the back end. The one that the portal uses, the options are fixed, which is why the video option is missing, and you cannot add it. Attachment without the HTML field is a way o handle it, OR you can use the db_video table map to an RP. The only issue is you will have to reactive the edit/create acl on the video table. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0688828

[BenS24570419223]

Hi Terri,
Well, you can definitely attach locally stored video files or embed HTML references to video sources outside of ServiceNow, you might want to consider the security of the videos that you're embedding. We have a solution that you might be interested in to create, manage, store and deliver securely embedded video into the ServiceNow platform, not only through the EC portal, but into any HTML field that you might want to such as description for a catalogue item or a topic page. Take a look at this video and if you're interested, message me directly or reach out through the website..
https://vbrick.com/videos/embed-secure-vbrick-hosted-video-in-servicenow/

Ben Sheehy