Using metric definition --script calculation

[Mounika30]

Need to create a report of incidents that are assigned to Service desk to other IT teams trending weekly.

filter is like assignment group is SD and assign to is empty.

how to achieve this?

[Mark Manders]

Do you have the metrics on assignment group on your instance? If that's the case, you can report on that (start = on SD, end = other group && not empty). 

[Mounika30]

I have created the metric definition, but the metric is creating only once. 

[Mounika30]

using the condition and the script , i need to capture all the records for the incident that are assigned from SD to other IT teams. Is there any way to achieve this?

[AndersBGS]

Hi @Mounika30 ,

Why a script - you can just run a report based on the incident metric as shown below:

Value = when the metrics captures = assignment to Service Desk / Service support in below example

Assignment group = current assignment group.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders