Using newly created record number after insert.

[kowens]

I am having issues with recording a ticket number in the current record after an insert. I have a "Convert to Task" button on my incident form so that if an incident comes in that should have been a request, this can be used to convert the incident into a task and cancel the incident. Everything works great with the exception of "relating" the two records. I am able to pass the current incident number into the task, but unable to obtain the new ticket number to add to my closing of the incident. The code I have thus far is below, and is a UI Action. Any help would be GREATLY appreciated!

function convertToTask() {

// Generate Task

var task = new GlideRecord("sc_task");

task.initialize();

task.short_description = g_form.getValue("short_description");

task.cmdb_ci = g_form.getValue("cmdb_ci");

task.assignment_group = g_form.getValue("assignment_group");

task.assigned_to = g_form.getValue("assigned_to");

task.comments = g_form.getValue("comments");

task.priority = g_form.getValue("priority");

task.description = g_form.getValue("description");

task.state = 1;

task.u_contact = g_form.getValue("caller_id");

task.u_related_incident = g_form.getDisplayValue("sys_id"); //This is the part I am having issues with. No matter what I use, this field is blank in the new task. u_related_incident is a reference field.

var taskSysID = task.insert();

// Close Incident

g_form.checkMandatory = false;

g_form.setValue("close_code", "Cancelled");

g_form.setValue("u_related_request", taskSysID);

g_form.setValue("close_notes", "Incident has been automatically updated to a request.");

g_form.setValue("state", 7);

gsftSubmit(gel('sysverb_update_and_stay'));

// Jump over to new Task

top.location.href =

"https://tractorsupplydev.service-now.com/nav_to.do?uri=/sc_task.do%3Fsys_id%3D" + taskSysID +"%26sysparm_record_target%3Dsc_task%26sysparm_record_row%3D1%26sysparm_record_rows%3D662%26sysparm_record_list%3Dactive%253Dtrue%255EORDERBYDESCnumber";

[Sagar V1]

Hi Kevin,

Disable the client option and use the below logic in the second part of your code

current.u_request = taskSysID; // I believe u_request is a reference field referring to sc_task table.

var mySysID = current.update();

Regards,

Sagar

[Sagar V1]

Hi Kevin,

Also use the below logic to redirect to the task record.

action.setRedirectURL(task);

action.setReturnURL(current);

Regards,

Sagar

[kowens]

Just realized that I posted this incorrectly. The part I am having is passing the incident number to the request. I've updated the script in the original message.

task.u_parent_incident = g_form.getDisplayValue("number");

[Sharique Azim]

do you mean current.getDisplayValue()??   Screenshot would help to explain better i think..

[kowens]

Okay...I hope this gives a visual, and helps. THANK YOU ALL!!!