Using predictive intelligence I want to populate some fields on front end incident form

[psuresh]

Using predictive intelligence, I want to populate some fields on front end incident form.

The requirement is when user open create incident form which is a record producer in backend then he should the value inside short description field then based on short description, the remaining fields (classification, item, type) should auto-populate relevant values.

PFA Screenshot.

Request your guidance/help related to this requirement.

[ServiceNow10sun]

Hi @psuresh  , 

You  have to configure classification application under  Predictive intelligence module  , where you can what should be output field example : Category , or any other field . you can give input field as "Short description " . 

But you should have data/records in the instance at least 1000 records so that the results will be accurate. 

Below is the link for your reference . 

https://www.youtube.com/watch?v=Sm3CX3uut9E