Using variables on the change_request table

[mattmg]

Hey Friendly faces 🙂

Context:

I have record  producer for Change Request form, which we use to allow 3rd party users ( non-licensed) to submit their change request. On the form there are set of additional questions that they need to  respond to, based on specific Business/Application service (field on the table). Obviously this works fine and Variables are added to the form once record producer pass the values. 

Question:

Where I am struggling, is to make this Variables available to licensed users accessing Change Request form (via Change Request>Create New), what I don't want to do is to create  hundreds of fields on the table and map them.

Any idea how can I display the variables based on the field selection on the backend form itself?

[Ankur Bawiskar]

@mattmg 

when you use Create New it's normal form and not a catalog form, so you won't find those variables directly on backend form

Why not have a left navigation module for internal users and they can directly navigate to that record producer and submit when they click it?

This is the best approach I can think as of now.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mattmg]

The problem I have with this approach is that I am (as a Change Manager) losing early visibility of these records that are kept as a draft 

[Dr Atul G- LNG]

Hi @mattmg 

I worked as a Change manager and for this the other option is created dashboard only for you where you check the new changes as per state wise and by that way you can keep the visibility on.

[Ankur Bawiskar]

@mattmg 

that's the quickest and easiest way to handle the submission.

If my response helped please mark it correct and close the thread so that it benefits future readers.