usings database view to create a reference qualifier

[ServNowDev]

Hello, working on some requirements i have not dealt with before, I would need to populate the Service and Business fields on the incident when a CI is selected, currently using reference qualifiers, there are some Database Views which i have never worked with as well in place to narrow down the information, not really sure where to start , I have done a reference qualifier before that calls a script include and pulls in data and returns a query , any insight on how to get this going. 

[Jitendra Diwak1]

Hi @ServNowDev,

You can simply create the script include and oncbange client acript. If you select amy ci then it will populate the service and business fields. 

Please accept my solution if it resolves your issue and thums 👍 up

Thanks 

Jitendra 

[ServNowDev]

they have that and want to convert it to a reference qualifier  so would the reference qualifier be in the business service dictionary and pass in the current CI value?

[Jitendra Diwak1]

Hi @ServNowDev,

Yes you'll need to pass the current ci and would need to write the script include and call this in service and business field. 

Thanks 

Jitendra