Utilization of own domain name for the production instance

fscheps
Kilo Contributor

‎09-08-2016 07:30 AM

Hi Community,

While on Las Vegas Knowledge 16, I was able to see several customers with their own domain configured with their production instance. When reaching to our SNOW contacts they said this is not possible, and the only way would be to have like a proxy server.

I simply want what I think its called URL Rewrite or better a DNS configuration that would allow us to control the URL name to which our users would access the platform and of course to keep the same persistent (not switching to the service-now.com after access).

We are big, as of 100.000 users distributed in 90 countries and we all share the same PROD instance, of course we have the DEV and QUAL separated instances too.

Thanks in advance for sharing your views and experiences with this

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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎09-08-2016 07:39 AM

Hi Fernando,



I don't think ServiceNow supports this as this is from the kb on /hi:



ServiceNow does not provide or support this facility. In order to accomplish this, you must procure and configure a web or proxy architecture to answer the requests for https://support.<mydomain>.com and proxy those requests to the URL provided by ServiceNow (https://<instance>.service-now.com).



Here are some resources describing the reverse proxy method, though.



Creating a Custom URL for your ServiceNow instance


ServiceNow KB: Using a Custom URL with ServiceNow Instances (KB0521186)


Custom URLs for instances


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