Utilizing Shared Choice Field Values Across Multiple Tables in ServiceNow

[i_sachin_]

I'm currently facing a challenge in ServiceNow regarding the management of choice field values across multiple tables. Here's the scenario:

I have a choice field that contains a set of options relevant to various tables within my ServiceNow instance. Instead of manually uploading these choice field values separately for each table, I want to streamline the process by maintaining a single set of choice values that can be utilized across all relevant tables.

For example:

Choice Field: Category
Tables: Incident, Change Request, Problem, etc.
Rather than duplicating the Category choices for each table, I aim to centralize these choices in one location and have them dynamically populate in the respective choice fields across all relevant tables.

Could someone provide guidance on how to achieve this in ServiceNow? Are there any best practices or recommended approaches for managing shared choice field values across multiple tables efficiently?

Any insights, examples, or pointers to relevant documentation would be highly appreciated.

Thank you for your assistance!

[Vishal Jaswal]

Hello @i_sachin_ 

Yes, you can achieve this using the "Choice List Specification" tab of your Dictionary Entry for Choice Field as shown below:

The example is: There is a Category choice field type in Incident which you want to use in the Change Request, so a new Dictionary Entry of Choice Type in the Change Request table is created or if you want to modify the existing Category Choice Type field of Change Request table then you can do it as well:

Hope it helps!