UX Suggestion – Improve Session Timeout & Error Handling on Documentation Site
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09-26-2025 01:12 AM
Hi ServiceNow Team,
I wanted to share a small observation from my recent visits to the ServiceNow documentation site. On two occasions, I was logged out due to session timeout, and instead of being redirected to the login page, I saw messages like:
- “Request failed with status code 401”
- “Your session expired”
While I understand these are standard responses, I feel that a smoother redirect to the login page, without showing raw error notifications would enhance the user experience and maintain the polished feel of the platform.
This isn’t a complaint, just a friendly suggestion to help improve the site for all users. I’ve attached screenshots for reference in case they’re helpful.
Thanks for all the great work you do, and I appreciate your time in looking into this!
