VA : Catalog item links open in Virtual Agent Popup Content

[Khanna Ji]

Hi Team,

My catalog item links open in the browser with the below links.

https://myinstance.service-now.com/now/virtual-agent/content/catalog/65c81246dbee3bc0448880e23996196...

How can I make sure that it opens in the Service portal or the portal configured for my org?

[Ravi Kiran6]

This is expected behavior from the Tokyo version.
To get the previous behavior, change the system property: glide.sc.va.render_type.legacy to "true".

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/...