VA chat : Articles visibility :: How to overrite Encoded query with Script include

[talk2aarav]

Hi All.

To restrict articles to users in Virtual Agent chat we need to add condition to  Value filed cxs_res_context_config_prop table.

Under table 'cxs_context_config' we have a record and

if we open it we have a record under Resource Configurations (cxs_res_context_config) and

if we open any of the record here (cxs_res_context_config_prop) with Description and the Value...

Here the value accepts only EmbeddedQuery which decides the visibility of the articles.

But in my case I need to get the visibility of the articles based on canRead condition of the article which I cant have a embededQuery . So I want to replace the same with Script include. Please suggest.

Here i created another one in 'ITSM Virtual Agent Conversations' application as we have in Global.

Seems it not reading script Include and Please let me know if we have add encodedQuery for CanREad condition OR any other alternate..

Please find the attached screenshots and please suggest me..

Thank you very much in advance,

Thanks & Regards

Aarav.