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ServiceNow- Microsoft Active Directory INTEGRATION: Unable to change userPrincipalName (UPN)

Description:We are using the Microsoft Active Directory v2 Spoke (IntegrationHub) to provision new AD user accounts via a ServiceNow Flow. We have identified two separate gaps in the spoke's available actions and need guidance or a fix for both. Issu...

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When a record is exported via the URL using &PDF is it possible to control the font?

Hello experts,We are asked if we can change the font of the file being exported via the &PDF method.Is it possible?Regards,Vaine

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Attachment variable on flow

Hello teamI have a catalog item related to inventory management. The catalog item includes an attachment variable where users are required to upload a picture of the PC.The catalog item creates a record in a custom table that contains an Image column...

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Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

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Now assist VA translations

Hi All, I have a requirement on the Virtual agent to have the now assist greetings message in multiple languages. In the requirement they do not want to use the automatic translation for greetings. So need to have each language to have it's own gr...

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Service Graph Workspace View

In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have the cmdb_admin role, while keeping the rest of the tools visible. How can I achieve this?

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Discrepancy on sys property sn_itam_restrict_asset_read: Doc says false, Instance defaults to true

Hi Everyone, I wanted to share a finding regarding the system property sn_itam_restrict_asset_read and get feedback from others who are managing recent platform upgrades/installations. According to the ServiceNow documentation, the property sn_itam...

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Store App missing from Dev instance

I am having an issue with a specific Service Graph Connector not being listed in the Application Manager in my development instance. I installed the Service Graph Connector for Ordr, but was having some issues with the configuration, repaired it and ...

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Removing "Insert a new row" on an embedded list

We have several embedded lists that we use for our forms and we are trying to ensure that the users do not have any ability to add list items to these embedded lists. While we have removed the edit function, the more pressing issue is the ability to...

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Can we use CyberArk external credential integration to store basic authentication credentials

Hi all, Can we use the CyberArk External Credential Integration to store Basic Authentication credentials for integrations? We opened a ticket with ServiceNow Support, and they confirmed that the following credential types are supported:GCPAzureCIMJM...

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Retire UI action is not visible when viewing article in Knowledge Center

How can we get the "retire" button to be visible when viewing an article that meets requirements of being able to be selected for "retirement"? I viewed an article in classic Knowledge and the "retire" UI action is visible. If I view that same articl...

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The End of NowLLM : Closing an In-House Era

ServiceNow is ending the default use of its in-house large language model, Now LLM, and shifting towards integrating advanced third-party models like Google Gemini and OpenAI GPT. This update shows ServiceNow's strategy to provide more powerful, flex...

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Resolved! Parent Archive Rule failing to cascade archive

My parent Archive Rule is failing to run referenced 'child' Archive Rules. The goal for this archival is to archive [incident_alert] and [incident_alert_task] records when an [incident] record matching the criteria in the parent rule is found. Since ...

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Action Assignment in playbook

I have an action assignment that is configured as Server Script and it runs and calls my script include and performs some checks with no problems. It all works bar one element.The Script Include will generate a gs.addErrorMessage which appears absolu...

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Resolved! AIUX on PDI

I am trying to get AI UX to work on my PDI. I have tried both on Australia and on Brazil with the same result.I followed the guide here: https://relay.semaphorepartners.com/aiux-docs/installing/After checking/updating the plugins listed I can see tha...

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