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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Regarding report Hello, I am unable to edit the recipient email addresses on a scheduled report. the recipients are greye... Read More Developer forum Pulling Records to QA a Service Team Hello everyone, I'm a long term user, first time poster. I have a unique business r... Read More Developer articles ServiceNow Hierarchy sys_user ServiceNow Hierarchy ServiceNow Hierarchy In the dynamic world of ServiceNow, the '... Read More Developer forum How to deactivate an inherited custom field without affecting the parent table Hello,Is there a more ... Read More Developer forum PDI Being Reclaimed for No Reason - No New PDIs Available I have received emails... Read More Developer forum Error:Server function execution dropped.(Returned absolute null). Check your Script Include settings Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. SPM events OD Podcast: Measuring What Matters: Establishing Value for SPM Available now on-deman... January 24-July 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173974/measuring-what-matters-establishing-value-for-… Read More Federal and U.S. Public Sector SNUG ServiceNow Government Forum 2026: Watch On-Demand Government Forum is over. The Insights are just gettin... April 15-July 15, 2026 5:00 AM Virtual Read More GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More ServiceNow University Community Events Office Hours with Francis Frei -- Exploring Your Personal Brand with Jill Avery (APAC) Register Here! Each 60... July 10, 2026 3:00 AM https://themorrissgroup.zoom.us/meeting/register/Osibg2MoTfSuqhKs_Vyolw#/registration Read More First Friday's Healthcare Provider ServiceNow User Group July 10th First Friday's Session Topic: Now Assist Strategy & Where and How to start (Customer Story) Typical Agenda... July 10, 2026 8:00 AM Read More ServiceNow University Community Events Office Hours with Francis Frei -- Exploring Your Personal Brand with Jill Avery (AMS) Register Here! Each 60... July 10, 2026 9:00 AM https://themorrissgroup.zoom.us/meeting/register/b0Na7VBBTSm8YwdnVamEQg#/registration Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

include new stages to OOB step based request fulfillment flow

Hi All, the OOB Service Fulfillment Steps base flow subflow has stages defined as Service fulfillment process, Completed and Closed Incomplete. it is a read-only flow and operates as a generic engine. it iterates through the sc_service_fulfillment_st...

  • Question

ServiceNow Things to Know 102: GlideMultipleUpdate

Hello Everyone,   While scrolling community to get an answer to my requirement, i found something useful worth sharing. Have you ever heard of GlideMultipleUpdate ? When you absolutely, positively have to change every record in the table, accept no s...

  • blog

Regarding report

Hello, I am unable to edit the recipient email addresses on a scheduled report. the recipients are greyed out and will not let me amend them, where I have been able to in the past. Attached is the screenshot of the problem.Could you please suggest so...

  • Question

Pulling Records to QA a Service Team

Hello everyone, I'm a long term user, first time poster.  I have a unique business request that I'm struggling to answer.  Our help desk managers want to QA our tier 1 staff.  To do this, they would like a random sample set of incidents and cases ini...

  • Question

Question Regarding Scheduled Reclamation of My PDI

Hello, I recently received an email with the subject "Action Required: Your Personal Developer Instance Will Be Reclaimed," informing me that my PDI is scheduled for reclamation. My understanding is that a PDI may be reclaimed after a period of inact...

  • Question

Cart JS Inbound Action for External Users

I need to create an RITM for a specific catalog item whenever an inbound email is received in ServiceNow. I’ve used the Inbound Email action and the Cart JS API to submit the catalog item. This works for internal users, but for external users, it onl...

  • Question

Fixed: "Invalid username or password" Clone Error

What is actually blocking your clone?   The Hidden Culprits When the individual user MFA flag is false but the clone still fails, the issue is usually caused by one of three modern platform security constraints: Inbound Basic Auth Hardening: Recent S...

  • blog

Resolved! Linking RITM to Standard Change

Back in 2022 when we went like with change we created a file on the sc_req_item table called u_change_request. We then created a UI action to create a standard change with the following code. // will redirect user to create a standard change and will...

  • Question

ServiceNow Hierarchy sys_user

ServiceNow Hierarchy   ServiceNow Hierarchy   In the dynamic world of ServiceNow, the 'manager' field emerges as a vital element in the data web of the sys_user table. For anyone exploring this platform, understanding the essence and usefulness of t...

  • Article

SLA percentage Timer Action is not pausing

Hi,I have used the "Wait until X% of SLA Duration" to trigger SLA notifications.Issue: My task_sla is in Paused state but the flow just continues to go to next step and marks it up as completed.it cross 50% mark then 75% mark and doing the subsequent...

  • Question

Integrating with Apple Business Manager for Device management

Hello, I am trying to integrate with Apple Business Manager to import mobile device data into the CMDB.  The ABM API uses OAuth2 with JWT for authentication, and requires that the client assertion be signed with the ES256 algorithm.  I followed this ...

  • Question

Resolved! PDI Being Reclaimed for No Reason - No New PDIs Available

I have received emails stating my PDI will be reclaimed tomorrow, with no reason given.  It is not due to inactivity as I use my PDI every day.  I know that PDIs are unsupported and can be reclaimed whenever SN feels like it.  My concern is I have co...

  • Question
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