I have followed the steps on this document, however it doesn't work well whenever I use the Revert to New UI action. Please kindly help.
UI Action updated condition
gs.hasRole("itil,sn_change_write") && ((current.type == ChangeRequest.EMERGENCY && new ChangeRequest(current).isAuthorize()) || (current.type == ChangeRequest.NORMAL && new ChangeRequest(current).isAssess()) || (current.type == "expedited" && new ChangeRequest(current).isAssess()))
On step #5 configuring the script include for the state handler, I implemented as such. However, this does not reverted the workflow to start/new, it just updated the state back to New.
var ChangeRequestStateHandler = Class.create();
// All references to statehandler constants should be through this class ChangeRequestStateHandler
ChangeRequestStateHandler.DRAFT = ChangeRequestStateHandlerSNC.DRAFT;
ChangeRequestStateHandler.ASSESS = ChangeRequestStateHandlerSNC.ASSESS;
ChangeRequestStateHandler.AUTHORIZE = ChangeRequestStateHandlerSNC.AUTHORIZE;
ChangeRequestStateHandler.SCHEDULED = ChangeRequestStateHandlerSNC.SCHEDULED;
ChangeRequestStateHandler.IMPLEMENT = ChangeRequestStateHandlerSNC.IMPLEMENT;
ChangeRequestStateHandler.REVIEW = ChangeRequestStateHandlerSNC.REVIEW;
ChangeRequestStateHandler.CLOSED = ChangeRequestStateHandlerSNC.CLOSED;
ChangeRequestStateHandler.CANCELED = ChangeRequestStateHandlerSNC.CANCELED;
ChangeRequestStateHandler.prototype = Object.extendsObject(ChangeRequestStateHandlerSNC, {
//Added as per documentation
EXPEDITED: "expedited",
initialize: function(changeRequestGr) {
ChangeRequestStateHandlerSNC.prototype.initialize.call(this, changeRequestGr);
},
//Added as per documentation
_resetModel: function() {
this._model = null;
var type = this._gr.getValue('type') + "";
if (type == this.NORMAL || type == this.STANDARD || type == this.EMERGENCY)
ChangeRequestStateHandlerSNC.prototype._resetModel.call(this);
else if (type == this.EXPEDITED)
this._model = new ChangeRequestStateModel_expedited(this._gr);
},
type: "ChangeRequestStateHandler"
});
The workflow after clicking the Revert to New
Approvers were cancelled
