Variable always visible in summary on SP but it shouldn't
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‎11-13-2023 04:02 AM
Hi All,
I have an issue with one variable ('My computer is not in the list'). I've created the UI Policy which works on task, ritm and so on but despite of this, one variable is always visible is summary in SP but it shouldn't be there cause I set is invisible in some condition which is met..
Do you know what else I can check to correct this?
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‎11-13-2023 04:37 AM
catalog client script and catalog UI policies don't run on that summary page
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎11-24-2023 07:09 AM
Hi Ankur,
I'm facing a similar issue. When I make a certain selection the correct fields are shown through UI policy also in the summary on the Portal. Only the ones for oneSource keep showing up with every selection I make which should not be happening. So it looks like the Ui policies do run on the portal page except for one:
To show the difference I paste the different options.
and onesource itself:
How is it possible that now the other variables are not on the summary, but for Onesource it shows up on all?