Variable always visible in summary on SP but it shouldn't

Kasia5
Tera Contributor

Hi All,

I have an issue with one variable ('My computer is not in the list'). I've created the UI Policy which works on task, ritm and so on but despite of this, one variable is always visible is summary in SP but it shouldn't be there cause I set is invisible in some condition which is met..

Do you know what else I can check to correct this?

Kasia5_0-1699876809534.pngKasia5_1-1699876849776.png

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Kasia5 

catalog client script and catalog UI policies don't run on that summary page

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Marco Jansen
Tera Contributor

Hi Ankur,

I'm facing a similar issue. When I make a certain selection the correct fields are shown through UI policy also in the summary on the Portal. Only the ones for oneSource keep showing up with every selection I make which should not be happening. So it looks like the Ui policies do run on the portal page except for one:

MarcoJansen_0-1700837786817.png

To show the difference I paste the different options.

MarcoJansen_1-1700838414395.png

and onesource itself:

MarcoJansen_2-1700838492596.png

 

How is it possible that now the other variables are not on the summary, but for Onesource it shows up on all?