Variable Editor does not display variables from a variable set in the correct order when submitted in ServicePortal

chrisp83 · ‎12-18-2017

Hi All,

I have an issue which i'm going round in circles with and getting no where which is causing a bit of a problem at the moment.

I have a number of catalog items that a re configured with variable sets, once the catalog item is submitted and you go to view the record in the platform the variables are in a random order with in the variable editor. If i go to the same catalog item and submit it but this time through the platform and not the Service Portal the variables are in the correct order in variable editor in the record!

I've done a lot of digging and also found that when submitted through the Service Portal the variable answers (only for variable sets) in the question_answer table all have an order of -100

Has anyone else had this problem and if so how did you get around it?

Thanks,

Chris

Raju Koyagura · ‎12-18-2017

I am not sure which version you are using however there is a bug in Istanbul version and it has been addressed in the later releases.

PRB701701

Record producer in Service Portal places variables sets in different order in variable editor

View solution in original post

Yandy Orellana · ‎10-18-2018

Hi chrisp83,

For this new issue, check out the below article.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0656139