Make KB article favorite in Configurable Workspace
Hello All, How can we make KB article as favorites in CSM workspace? This is available in Classic UI ThanksSaranya
Forum Posts
Onclick on 3 star rating on KB article and pop up the reason
Hello All, In Classic When we click on less than or equal to three rating in KB article, it should ask for a pop up and ask for a reason. This is controlled via property and working fine in Service portal as well as Configurable workspace? How can we...
Resolved! At a glance not visible for few interactions on Interaction record in Configurable HR agent workspac
Hi Everyone,i'm creating Interaction records but for few of the records that i have created i cannot see 'At A Glance' section in Configurable HR agent Workspace, for few records i am able to see the At A Glance. Does it have anything to do with the ...
Resolved! Unable to access Global application when creating new flow, action, etc. in Workflow Studio
Hello, We just upgraded to Washington D.C. and have the latest update to Workflow Studio. When attempting to create a new flow, subflow, action, etc., I am unable to choose Global as the application for which I want to create the new flow. Global was...
Restore records with relations deleted from Flow Designer (Action "Delete Record")
Hi all, Is there any way to restore record/s with relationships that were deleted via "Delete Action" in the flow designer? We have a flow that is supposed to delete old records automatically once a year. How can we be sure that if a record was dele...
SOW landing page for Itil role
how to refer directly to the portal (Esc) users who enter the system and do not have an itil roll, and to refer directlySOW users with an itil roll.
Change Request Summary page in Employee Center
We have a requirement to change the request summary page while submitting a request from Employee Center.From this:To this: Can someone please provide guidance on how to achieve this?
Need to set the Toggle option to be "ON" based on select box type in order guide
Hi All, I have a requirement to set the catalog item toggle to turn on based on the select box field "HireType". 1. Reference article image below [ In describe needs "Hire type" select box field is there if user selects "Contractor" in next steps cho...
Label to be bold and bigger in record producer
Hello , I would like to make my label of record producer bold and bigger in size in Service portal. Please guide me.
business duration calculation
Is there any field on incident which shows the time duration of ticket creation to resolved (new to resolved) excluding on hold states ?
Flow execution error"Unsupported flow logic type"
Hi, While executing the flow I have encountered an error stating that "Unsupported flow logic type".After an RND we found that there was some difference in Subflow and mainflow versions. Can anyone suggest that where exactly we can change the su...
How to add hyperlink to claim ref. number
Given that FNOL agent has created a claim When I log into Service Now and I am on the landing pageThen I see a list of Claims submitted by FNOL agent which need manual review When I click on the claim# hyperlinkThen it takes me to Personal Auto Insur...
Idea for a general archvie rule on task table.
I would like to create an archive rule that runs as a base rule on the task table.This means, for example, that all records on the task table should be archived by this basic rule after 5 years.As long as there is no separate rule for task-inherited ...
I have added short description, Priority and Sub business service fields in change schedule.
Hi team Need help to resolve the issue i have added the short description, priority and business sub services in the change schedule. but the issue is data is in priority and business sub services is coming as undefined. attaching the snip below. to...
Is it possible to create ATF for dashboard and filtering the data on dashboards?
Hi,I have to create an ATF test where the user navigates to a dashboard 'daily control board' and there will use the filters on the dashboard to check the data is updating. Is it possible to do that? So far I can navigate to a dashboard by using the ...
