How to discard changes made to a branch?
I mistakanly made some changes (in a scoped app) to the branch (i.e., atf) that should not be there. Those changes belong to a different branch. How can I remove those changes from this branch?
Forum Posts
RestAPI create a case based off a specific record producer.
I am not sure if this is possible to do. I can create cases using the rest API no problem but what I am trying to figure out how to do is to create a case that also uses the layout from a record producer form/Service Contract (whatever it is called)....
Restrict the side bar icons to certain users in SOW
Hello In my Service operations workspace, I added couple of icons which would open a certain page inside my SOW. However there is no way to restrict the icons , I would like to hide the icons from certain users/groups. I am able to restrict the page...
Resolved! Conbine 3 Change requests into one
Hello experts, I am looking for the best approach : I have 3 catalog items (lets say one add,one for modify and one for delete) and each catalog items creates a change request when submitted now so I am wondering if it is possible to combine all 3 c...
Background Script to read text file Line by Line
Hello Everyone, I am new to SNOW and I am in learning phase and need someones help me to figure out solution/approach for below requirement. We are receiving a text file which needs to be formatted before loading to staging table. For this scenario ...
Next Experience - Pros & Cons of enablement
Hi All,We are currently planning to upgrade to Xanadu. We have not yet enabled the Next Experience UI and looking forward to enable it as part of our upgrade. I am looking for some feedback specifically how the end user experience post enablement , p...
Need to change the CSM Workspace New Mail Reply To:
The reply to is auto populating with IT Service Desk <emailaddress@service-now.com>. I neeed this to be a different reply to.I have added the the address to the sender configuration for compose and reply but the reply to is still auto populating with...
How to report on How many Incident SLA breach in past 3months for my team
How to report on how many SLA breach (both response and resolution) on incidents assigned to members of my team in past 3months ? I only have OOB ServiceNow reporting module to use
Variable sets updating UI Policies and removing variable set
I am having issues as this is my first time using shared variable sets on multiple forms - If I remove a variable set from a catalogue item in DEV when I transfer the update set to TEST environment, the variable set is still attached. I removed th...
Previewing update set showing error - There is a pending operation on this update set
Hello Community!I am trying to migrate update set using using Batch update set and it's giving error like There is a pending operation on this update set : [update set name] and previewing cancelled. How to resolve this issue?Thanks in advanced!
Dynamic drop down value
The Requested Item form contains a custom field 'u_category', with a drop down value that should be dynamic depending on the Business Service or ServiceOffering. It does not work with the settings shown below. What might have gone wrong?**Type is Str...
Resolved! Pass the input Variable from Script Include to Workflow for Remove AD Remove Group
Hi All, I am working on the reclamation workflow . I have to pass four input variables and triggered the workflow from script include. The four input variables are 1. Domain Controller, User Name, AD GroupName and Shared Domain . I am able to get al...
Resolved! How to create an import set table using a JSON file
When importing, JSON files can be used, but when selecting files with loaddata, JSON files cannot be selected.How should I create the importset table?
Resolved! "Action not Authorized" info message when click UI Action call a Sub-Flow
Hello everyone, I have an issue displaying the info message "Action not Authorized" when clicking an UI Action and this UI Action calls a sub-flow. In the sub-flow there is update the value of the field "State". If the condition of UI Action check fi...
Resolved! Display List on UI Page
Hi there, I would like to implement a UI Page which displays records from a filtered table and already found this post on how to achieve this using an iframe: How Display a table list View In UI Page. - ServiceNow Community.Therefore, the client scri...
