Resolved! My Developer Instance Seems to Be Stuck
Usually my instances can't establish a connection. The browser says it refuses to connect. Occasionally it will say establishing a connection in garbled text.
Forum Posts
How to add additional fields in "Summary of Item being approved" in approval record
Hello Team, I want to add new fields in the "Summary of Item being approved" section in the Policy Exception approval record. I have tried many ways but have not been able to fulfill them. Could someone help me with this? Why is the approval view not...
How to attach sla for custom table which is not extending any table
I have created the custom application and table with out extending task table. I am unable to configure SLA definition.Can you please help me out?
Moving to Platform Analytics from Core UI Reports/Dashboards
Hi all,We are developing a plan to begin converting existing reports/dashboards over by using the migration tool (platform Analytics) available is Washington. Once we have everything converted over to visualizations and PA Dashboards, how do we stop...
Extend Agent Assist (Workspace) search to include a new targeted Knowledge Base
I can't seem to figure out how to add a targeted Knowledge Based with filtered results into the results of Agent Assist for the HR Agent Workspace. It currently searches the HR Knowledge Base. I want to have it include a separate Knowledge Base, and ...
Resolved! Can you change flow to a subflow
I created a flow for a catalog item in Flow Designer. Now we want to use that flow for other catalog items. Is there a way to remove the step to get the catalog variables, and then change the flow to a subflow, so that we can call it from other flo...
Transform map script logic
Hello All, Looking for some help on Transform map script logic. We have integration with a monitoring tool and its sending data in one of our staging tables through which incidents are getting created. I need to define the Impact, Urgency and eventua...
Resolved! System Clone - Impact on scoped applications
Hi All, This seems to be a very silly question, but just need to understand is there impact of performing a clone on the dev instance with the production if we have scoped applications developed in the dev instance and deployed into the production in...
Ui policies
Hi All,I have created ui policies for a field to make it invisible , for some days it is working fine and later the field is visible. I change the order of the ui policies it is working fine. There is no conflict order with other ui policy. Please...
Add current table check to UI Page 'attachment'
I'm trying to script a check on the current table/form in the 'attachment' UI Page. I've tried several different variations of the below but I don't seem to be able to get the current table check to work properly. <j:if test="...
Assignment Group Configuration Help
I am looking for expertise in configuring assignment groups. This stemmed from a Help Desk ticket that got assigned to an assignment group that was for testing but contained the keyword that the agent searched on.Our assignment groups can be defined ...
how to remove values from list collector field .
I have created one record producer in which i created one list collector field on the portal in which 8 different values gets visible.On the bases of selected values in field A and field B the values should be hidden on the list collector field.pleas...
Record Producer NOT creating all the populated List Collector values into target table's List field.
I created a Record Producer which has the List Collector field with multiple values are populated.However, the issue is that NOT all the populated values are filled into the List field of the target table. As the image below, only the first value is ...
Need help removing "-- None --" as an option to add to a list collector field
Recently converted a field to a List collector field on a custom table extended from Change. Everything is behaving as desired but on the working form when adding items to the list collector, I'm able to add "-- None --" to the list. The main issue w...
Resolved! Redirect from a UI Action to a Catalog Item and set default values
Hello,I have a requirement to redirect to a Service Catalog item from a UI Action Form Button and set a specific value that will trigger other fields to be populated. I currently have the UI Action in place and it is redirecting to the correct Catalo...
