Variable set edited and submitted by assigned to Agent in HR case showing an error

[Sivakrishna]

Hi,

       In my organization, having a Record Producer having variable set. When a user submitted a Record producer in Portal and HR case will be created. When HR case assigned to a Agent, at the time of reviewing, whenever agent edited the variable set and submitted in HR case variables section, agent is getting some times this error "Submit cancelled due to a script error - Please contact your system administrator". When agent is trying to resubmit the variable set six to seven times in the HR case, the error not occurred. Error screenshot is enclosed.

When I reproduced this issue in Dev instance, didn't got any error.

Please help me why this error is occurring.

With Regards

P.Sivakrishna

[Ankur Bawiskar]

@Sivakrishna 

Is this happening with all agents or few agents and on all HR cases or few HR cases related to particular HR Service?

What type of variable is that?

Did you try checking in TEST?