variables are missing from RITM

[learnerJohns]

when users are raising request, the variables are not being shown in RITM.

& this is why the flow designers are failing .. Can you please suggest

[learnerJohns]

hi @Ankur Bawiskar 

out of 10 request only 1 or 2 request is facing this kind of issue.. rest all are working fine..

wht else can i check ?

[Ankur Bawiskar]

@learnerJohns 

are you sure that RITM is generated due to catalog form submission and no script created it using simple GlideRecord?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[learnerJohns]

users are raising it via API 60 request are via API calls & rest all are normal form submission.

its a very simple form, there are no scripts in it like ui policy & client script 

[yashkamde]

Hello @learnerJohns ,

Are you having any UI policy for the onLoad variable changes which may results to populating the variable into RITM form.
If having any try unchecking the Catalog UI Policy  'Applies on Requested Items' option.

If my response helped mark as helpful and accept the solution.

[learnerJohns]

its a very simple form, there are no scripts in it...  but users are raising it via API