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Missing customer updates in update set

oluseyiasol
Tera Expert

i have been working on creating a service Catalog.  AFter pushing the update set to our Test environment, i noticed that some catalog UI policy actions were missing, in addition to the order number of some variables being missing , which makes the variables appear in the wrong locations on the request form.   Assuming i have identified all the missing customer updates.  How can i capture them in the 'fix-it" update set in my dev environment?

1 REPLY 1

Hemanth M
Tera Sage

Hi @oluseyiasol ,

 

  1. Create a new update set in dev and recapture missing items (by adding, removing something) so that it captures in your new update set.
  2. once done move it to test
  3. if everything looks good, create a new update set in Test (may be name it as Parent Batch) and original and additional update set as child to this update , using a parent filed
  4. Move it Prod.

 

Hope it helps!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026