Variables display in catalog form

[Dhanush Rao K]

After submitting the catalog,Variables are displayed in RITM but not on the Catalog task form.

[Anurag Tripathi]

Hi,

Are you using a flow or workflow?

In workflow when you create a task you have to add the variables that should show on the task too. is that done?

[PrashantLearnIT]

Hi @Dhanush Rao K 

Can you please check whether the variable editor is added in task form?

Can you also check whether you have added variables under flow or workflow for that task?

[swathisarang98]

Hi @Dhanush Rao K ,

OOB the mapping between RITM and sc task for variable is not available so as a workaround you can Write a after insert Business Rule on sc task table,

Write the below script in advanced Section,

(function executeRule(current, previous /*null when async*/) {

	// this is used for ad hoc tasks that are manually created. This will add all the RITM variables and variable sets to the task.
	
	var variables = []; // array of variable sys_ids to add to the task
	var catItem = current.request_item.cat_item.sys_id.toString();
	var grVars, ga, gr;
	
	// get individual variables
	var grVar = new GlideRecord( 'item_option_new' );
	grVar.addQuery( 'cat_item', catItem );
	grVar.query();
	
	while ( grVar.next() ) {
		variables.push( grVar.sys_id.toString() );
	}
	
	// get variables from variable sets
	// get m2m for var set to item
	var grSet = new GlideRecord( 'io_set_item' );
	grSet.addQuery( 'sc_cat_item', catItem );
	grSet.query();
	
	while ( grSet.next() ) {
		// get variables from each variable set
		grVars = new GlideRecord( 'item_option_new' );
		grVars.addQuery( 'variable_set', grSet.variable_set.sys_id.toString() );
		grVars.query();
		
		while ( grVars.next() ) {
			variables.push( grVars.sys_id.toString() );
		}
	}
	
	// add variable, if it isn't already there 
	for ( var i = 0; i < variables.length; ++i ) {
		// count to see if var exists already
		ga = new GlideAggregate( 'sc_item_variables_task' );
		ga.addAggregate( 'COUNT' );
		ga.addQuery( 'task', current.sys_id.toString() );
		ga.addQuery( 'variable', variables[ i ] );
		ga.query();
		ga.next();
		
		if ( ga.getAggregate( 'COUNT' ) == 0 ) {
			// add variable-task record
			gr = new GlideRecord( 'sc_item_variables_task' );
			gr.initialize();
			gr.task = current.sys_id.toString();
			gr.variable = variables[ i ];
			gr.insert();
		}
	}
	
})(current, previous);

tried in Pdi it is working 

Reference article

https://www.servicenow.com/community/developer-forum/scripting-with-catalog-variables-on-tasks-sc-it... 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang