Variables to Incident form in SOW

tinndizz
Tera Contributor

So I have here a record producer in Service Portal - it becomes an Incident when submitted.

However, these variables are not showing on the Incident form. 

Please help on how I can make it appear. Thanks.

 

tinndizz_0-1739380296430.png

I need to make it appear as a new section in details tab of the Incident form in SOW.

tinndizz_1-1739380393773.png

 

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@tinndizz 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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10 REPLIES 10

Thank you so much!