VER1 - Removal of auto-generated ticket for "VER1 Wireless Network Scanning"

[ServiceNow Use6]

Hi,

I have a requirement,

Good afternoon, 

we have been receiving a ticket for network scanning that has been made redundant due to a system in the WAPs we use onsite. We would like to stop the creation of these tickets since they are redundant. I'm unsure if this is best sent to you guys of DEVOPS so please assign this to whoever makes the most sense. I don't know where to start. How would i find the source of it? Kindly help.

[Tanushree Maiti]

Hi @ServiceNow Use6 

1) Look for a pattern in the Description or Short Description field.

2) Check created by  value of those ticket ( e.g INC) , is that a proper user or showing System . 

3. Check if any scheduled script is having that ticket creation logic with the pattern of short desc or desc as you have noted at step1

4) Check transform map where target table is your ticketing table ( check short desc, desc mapping) -> if identified, you can easily find data source ->scheduled job

5) If it is INC ticket, in that case do you have Servicenow event management . Check each and every Alert management rule from where INC is getting triggered

6) Go to BR 

Filter

script contains "incident"  //you will mention ticketing table name

             AND script contains insert

Check if you are getting something.