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View and Replying to Emails within the Service Portal

tzsabre
Tera Contributor

‎08-05-2024 03:55 PM

Hello,
I have an issue where all of the communication being done needs to be logged on the Service Portal. I have an activity feed working properly and users can send out emails without any issue. Is it possible for users to view and reply to emails in the service portal? I know this functionality exists with cases in the workspace, but we only need the email component and want all of our users to stay in the service portal.

Thank you!

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Community Alums
Not applicable

‎08-05-2024 05:59 PM

Hi @tzsabre ,

Unfortunately NO. There is no OOTB functionality exists on portal to View and Replying to Emails within the Service Portal.

 

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