view count knowledge base

[subhadutta23069]

Hi Team,

The view count is set back to zero after a knowledge base article is edited. Is there any way to stop the view count to set back to Zero after edits.

I got a situation that after editing of a pre existing knowledge article it view count become zero. For example if the view count was 65 before and after checkout and editing  and again re-publishing it the view count become 0 inspite of 66 since the knowledge article is same it is just edited.

Thanks,

Subhabrata 

[James Chun]

Hi @subhadutta23069,

What is the need for this requirement?

If it's for reporting purposes, you can use the Knowledge use [kb_use] table to count the total number of views of a Knowledge Article across all versions.

Cheers

[subhadutta23069]

Hi @James Chun I got an incident from the user not sure weather the user can use the kb_use table or for what purpose the user want to use.

Thank u for the reply will definitely ask the user its purpose. 

[subhadutta23069]

hi @James Chun  

this does not work . please provide some documentation 

[James Chun]

Hi @subhadutta23069,

You need to elaborate on what you meant by 'this does not work'.

Did you check with the client on why this is needed as well?

[subhadutta23069]

The solution you provided in that table actual view count is not showing.

Actually the caller is still OOO