View Options is not present on List on Incident Form.

[Kumari Divya]

Hi All

i created 1 View Rule on Incident Form,after clicking on new the incident form come under Self service View by default.

But when we try to change the view after clicking on header,view option is not present on header of Incident form list.

Thanks in Advance

[Amitoj Wadhera]

Hi @Kumari Divya ,

Please refer to the below article:

https://www.servicenow.com/community/developer-forum/view-option-is-not-available-on-form-header/m-p...

If you find my response helpful, please consider marking it as the 'Accepted Solution' and giving it a 'Helpful' rating. Your feedback not only supports the community but also encourages me to continue providing valuable assistance.

Thanks,

Amitoj Wadhera

[swathisarang98]

Hi @Kumari Divya ,

As i can see you have not added any condition on which this view should be visible so it will apply for all the view and if you are not getting the view option in the Context menu then check whether user has the role "view_changer"

Please refer support article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869011 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Kumari Divya]

Hi @swathisarang98 i am having admin Role.

Thanks 

[swathisarang98 · Accepted solution]

@Kumari Divya  i just checked this known behaviour thats how it works out of the box.

Explanation:

We create view rule to enforce a view to end user based on condition so that if the condition are met user should not be able to change the view of the form even it will apply for admin users, 

In your case there is no condition so it is enforcing all the user and for all condition one view as default view .

For testing purpose in your view rule add condition state as new and then open incident with both state new and in progress you check the difference that incident with state new will not have option to change the view and the incident state with in progress will have option view to change it.

Reference:

https://www.servicenow.com/community/developer-forum/the-quot-view-quot-section-in-the-incident-form... 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Kumari Divya]

Hi @swathisarang98 

Yes Swathi i checked and its working fine if we put condition as state as new and for other state view is visible.So its OOB feature.

Thanks