views not working

Viraj Hudlikar · ‎05-05-2016

Hey hi expertise,

I have doubt can u please solve its for views

I have 2 views made for a Table New Car Dealers one is "Servicing Details view" for itil role users while other as "Servicing view" for mechanic role which i have created

first view for itil role is working properly with columns which I want to show for itil role users , same I did with few alteration in columns display but for mechanic role users its not working its just showing default view .Can u please have a look on my instance and let me know my issue or where i am going wrong.

here is the link of instance

ServiceNow

uname & password is admin

Chuck Tomasi · ‎05-05-2016

That role is the main reason why mechuser1 cannot change roles, they don't have the view_changer role available to them.

View solution in original post

Chuck Tomasi · ‎05-05-2016

Hi,

I took a look at your instance and see three distinctly different views on that table.

Default shows a single column layout (first image),

Servicing View shows 8 fields in a two column layout

and Servicing Details View shows six fields in a two column layout

These don't appear to be tied to any roles as I don't see any view rules or global business rule to define them as such. As example, take a look at the global business rule: "incident functions" and adapt it to your car dealer table.

Viraj Hudlikar · ‎05-05-2016

Hey hi,

Thanks for taking your time and having look on my instance.

As you saying about roles assign to view I have done it in UI Views under System UI Applications and you can see two views with name servicing__view & servicing_details_view

and I f impersonate with any itil role users the view works proper but for Mech_Role roles users like (MechUser2,Mechuser1) it don't works it comes with default view only.

so its like for for itil roles user view perfect but for Mech_Role user nothing .

Pradeep Sharma · ‎05-05-2016

Hi Vhudlikar,

You may find the below thread helpful.

Restrict Form Views by Role - ServiceNow Wiki

Restricting user by role to a specific view is not working

Chuck Tomasi · ‎05-05-2016

I took a look at the users and noticed that itil1user has a role called view_changer whereas MechUser1 does not. I'm not sure where the inherited role is coming from.