Create an alert/notification in service portal

[hamidouche]

Hi all,

The business need is that in a knowledge base, there are articles that expire after a certain period of time. We want to send an alert or notification to the contributor or manager to notify them when this happens.

I am absolutely new to service portal. A step by step tutorial or link to a tutorial would be greatly appreciated.

Thanks

[S_C Pressley]

https://community.servicenow.com/community?id=community_article&sys_id=dad9ccd9db03af00d6a102d5ca961...

I found this article very supportive. I hope this can help answer you question and/or solve your issue 🙂