VIP caller is not visible under list view of SOW on home page under 'Incidents assigned to you'
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3 hours ago
Hello,
We are able to see VIP callers highlighted with a star when viewing incidents in the list view within Service Operations Workspace (SOW). However, this highlighting does not appear in the list view on the SOW home page under "Incidents assigned to you", even though the Highlighted Value Condition has been configured.
Is there a way to enable VIP caller highlighting (star indicator) in the "Incidents assigned to you" section on the SOW home page? Alternatively, is there another approach to visually distinguish VIP callers in this view?
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3 hours ago
Try to repair or update the SOW plugin once,, clear cache.do
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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2 hours ago
Check these two posts if it helps:
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