Virtual Agent: Add Phone Number and Email Address

HARITHA KHAREED
Tera Contributor

How  to add the  Phone Number and Email Address to Virtual Agent.

2 REPLIES 2

Mark Roethof
Tera Patron

Hi there,

 

Is this about the menu options? Or something else? Please be more specific.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Mark Roethof
Tera Patron

If its about the menu options, update them in the branding record:

 

MarkRoethof_0-1712044377577.png

 

Conversational Interfaces > Settings
General > Branding Settings > Default Branding (or select your specific branding record)
Scroll down to Menu Items

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn