Virtual Agent: Add Phone Number and Email Address
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04-02-2024 12:27 AM
How to add the Phone Number and Email Address to Virtual Agent.

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04-02-2024 12:51 AM
Hi there,
Is this about the menu options? Or something else? Please be more specific.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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04-02-2024 12:53 AM - edited 04-02-2024 12:54 AM
If its about the menu options, update them in the branding record:
Conversational Interfaces > Settings
General > Branding Settings > Default Branding (or select your specific branding record)
Scroll down to Menu Items
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field