Virtual Agent: Add Phone Number and Email Address

HARITHA KHAREED
Tera Contributor

How  to add the  Phone Number and Email Address to Virtual Agent.

2 REPLIES 2

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Is this about the menu options? Or something else? Please be more specific.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Mark Roethof
Tera Patron
Tera Patron

If its about the menu options, update them in the branding record:

 

MarkRoethof_0-1712044377577.png

 

Conversational Interfaces > Settings
General > Branding Settings > Default Branding (or select your specific branding record)
Scroll down to Menu Items

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn