Virtual agent API Bot to Bot integration

PrernaSingh
Tera Contributor

I have setup Bot to Bot integration using attached API. Till non-production instance, it worked fine but in production it is not giving designed response.

Instead of starting the topic flow it is giving suggestions as soon as I select the topic and send it in request payload.

PrernaSingh_0-1753107165966.png

But when same topic flow we are testing using Test button in virtual designer it is working fine. Please help if I am missing on any configuration.

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