Virtual Agent bot response card
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‎06-21-2024 12:39 AM - edited ‎06-21-2024 12:40 AM
For virtual agent I have duplicate the OOB topic that is 'check it ticket status, oob this topic give us the status using 'sc_req_item" table but we have requirement that 'sc_task' table field details should be displayed.
I tried to configure the script but its showing blank card. Please refer the image attached
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