Virtual Agent - Catalog Item Without Variables Shows Message Instead of Auto-Submitting

[Amitlokre]

Issue:

In our Virtual Agent, when I type "I want a mouse", it correctly displays multiple catalog item options (like Specific Mouse, Dell Compatible Mouse, etc.), which is working as expected.

However, I've noticed that:

• If the selected catalog item does not have any variables, the Virtual Agent shows a message:

  "It seems like there was no question defined on item."
  

  

Instead of showing this message, I want the VA to automatically submit the catalog item request (since there are no variables to fill in) — without requiring user input.

What I've Tried:

• Checked the Virtual Agent Topic and dialog flow.

• Looked at the LLM-driven "Request Catalog Item" topic logic.

• Used a block copy of the topic to test, but it throws an error when previewed.

What I'm Looking For:

• Where can I find the configuration or logic that generates this message?

• How can I modify or suppress this message, and allow the catalog item to submit automatically when there are no variables?
  @Dr Atul G- LNG 

[Dr Atul G- LNG · Accepted solution]

Hi @Amitlokre 

Did you get a chance to review the Conversational Experience? I assume the catalog items in Virtual Agent are primarily supported and linked through the Conversational Experience.

[Ankur Bawiskar]

@Amitlokre 

I doubt this is feasible.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Amitlokre]

Can you please explain like what exactly the thing is why it is not feasible ? so i can invetigate according to that 

[Ankur Bawiskar]

@Amitlokre 

Try searching some OOTB topic which has that message which tells no variables are defined.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG · Accepted solution]

Hi @Amitlokre 

Did you get a chance to review the Conversational Experience? I assume the catalog items in Virtual Agent are primarily supported and linked through the Conversational Experience.