Virtual Agent Contact Support Options (Call Support)

[Ben28]

Hi,

I've searched the forums, and found quite a few questions related to the Virtual Agent, Contact Support options. But haven't seen the following questions asked/answered, forgive me if it has been!

Is it possible to either list multiple phone numbers for the "Call Support" option, or instead of having it launch a phone app like Skype, have it just redirect to a page with a list of phone numbers? I run a global service desk, and we have phone numbers for Europe, US, China, Australia etc. Having just one number is a bit restrictive!

[Mark Roethof]

Hi there,

Nice question. Though to be short...
Not possible (at least until Madrid not possible). We simply only have the System Properties to our availability to change the single value or clear it, which removes the option from visibility.

It might be a nice enhancement request. You could raise this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

[Ben28]

Hi Mark,

Thanks for the reply!

is there a link/form to raise an enhancement request?

Thanks again

Ben

[Mark Roethof]

Have a look here about raising enhancement requests:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0547257

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar question. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

---

LinkedIn