How can I convert a script from a run script activity into the equivalent script in Flow Designer?

Why parent field on sc_request table is not populated with the current incident

Hi,I have the OOB UI Action 'Create Request' on the incident table. When I click on it im being redirect to sc_cat_item table in order to create new request. After I submit the request the 'parent' field is not getting populated with current INCIDENT...

Reporting on table, some fields need to be shown as rows and some fields need to be shown as column

Hello All,I have requirement where I need to create Report as below, Table structure in service now,NumberProject NameCompliance Score OnTime Deliveryqc CoverageHealthPRO0001016Project D677070RedPRO0001014Project C9010060GreenPRO0001012Project B50100...

Store apps not showing on company instance's servicenow store

Hi everyone,Maybe this is a silly question but just wanted to ask it. We want to install an application from the SN store. I could find it online, but when I searched for it on my company's instance (in the SN store so I can download it), I couldn't ...

Glide list field (reference of sys_user)when read-only does not show link to referenced records

Export Specific User Records in XML Format

Occasionally, we have need to copy certain User Records from our Production system to our Test system.  This usually happens when testing teams need to run some tests on users who have been added to Production after the last time we ran a clone down ...

Data Source JDBC Connection Oracle Not Data

Hi I am trying to connect to the Oracle database through the JDBC method of Data Source and query the contents of the table. I make sure there is data in the table！   Through the Test, it shows' success'. By querying the import log, there were no err...

Display Summary on Virtual Agent

Hi Expert, I have an requirement where I have to display summarize details of user input before submitting the request on Virtual Agent.How can I achieve it?

Attachment limit

Hello all,In our instance the outbound email attachment limit is 18.8 MB. But when a user is trying to raise a ticket with attachment which is 18.9 MB in portal it is showing 18.4 MB and it is taking the attachment. But when another user is trying to...

Custom watchlist widget : how to add an email into the list

We added to our portal the ability for end-users to update ticket watchlists by selecting users from the sn-record-picker field. This implementation was inspired by Watchlist Widget V2 article. However users sometimes want to add group emails (e.g. d...

how to show/hide fields on UI page depend on another fields on the same ui page

Hi All, We have a Ui action , Push code on update set table , and once you click that button a UI page will popup --> ui page is having below 2 fields instance name                valuetest                                   incidentdev               ...

Ticket Interface documentation or drawing - How to? Standards? Templates?

Dear Team,we look for a simple way to document /draw a picture of an API Interface exchanging Incident Ticket between ServiceNow and Jira.As usually multiple use cases and scenarios are present I am unsure how to draw an easy picture for Triggers, li...