Hi Developers, The following is the scenario: One email template is to be created for Notification that contains the fields of incident like inc number, description, priority,etc Then while creating the notification, I have to use this template and a...
Hello everyone! Yesterday I faced a situation in which, after adding my newly created catalog item to the Topic in which I wanted to find it in the Employee Center, I couldn't see it there. Moreover, after digging a little (because I could see anothe...
Hey everyone,Is there a way we can change the display of glidedatetime type of field in quick messages...I tried using email script but it is not working...mail script is reflecting as it is..I have to display only date by formatting. I am using HTML...
In the above list, the hierarchical list is enabled. But there are 12 related lists to choose from. Could it be made to show only one among them?Thanks for the answers in adavance.
Hi All, I have tried to implement a fix script to check if the tasks are closed complete/incomplete and move forward to close the respective RITM and Request. This is the script I have and it is not working properly. var taskGr = new GlideRecord('s...
I created one notification on approval table and need to write a advanced condition when subcategory doesn't contains "Lease" word email will trigger and if it's contain that word, won't trigger. Can someone help here.
I have a problem that incoming emails to a RITM do not have attachments properly attached, instead the attachment is attached to the sys_email table. This is only a problem when the response is coming from an external email address. But when we try t...
Over the Ticket Conversation widget I need to set default Additional comments as default instead of work notes for all users as $sp.getStream() returns first the work_notes as first object not the addtional_comments
I configured outlook survey. When Iam trying to submit its showing 'the remote endpoint returned an error (http 401)' for some users and for others its working good. Please suggest me the root cause.
Hi, I have an Outbound REST Message Post Method, we want to integrate it to a 3rd party using payload and webhook. With this, we want the content to be dynamic, how to achieve that in a flow designer action?
Hi, I have a requirement where I need to consume the kafka header value in servicenow. Kafka is set up through etl hub and script consumer. We are able to consume payload but not headers. Can someone guide in how to fetch the headers? Below is the sc...
I have used rest message POST method for creating incident in target incident. Incident is created in target instance but fields are empty.
Hello Everyone,We are planning to integrate SAP Cloud ALM with ServiceNow for creating the incidents. What are the necessary steps i have to do in order to begin this work.As per my analysis, it is a ready to use integration with pre-defined API mapp...
There is a "caused_by" field in INC form. When that field is having closed change chg. Then that change should reopen & go in review stage.I tried with the below BR rule but not working. Can anyone pls correct me?table: incwhen to apply: caused_by is...
Hello Team,I want to change the URL icon with my company icon, Can anyone suggest how to do that?
