Image signature in HR document
Hi guys, I am trying to add image signature in pdf document based on a condition. How can we do this in document template?
Forum Posts
update the existing attachment by changing the table name to incident and the table sysid to the inc
Hello, I need help with the below code, i don't use the copy attachment but rather update the existing attachment by changing the table name to incident and the table sysid to the incident sysid. which part of the code to i update this var ee = a....
Duplicate additional comments in Agent Workspace after applying hr template
When creating a new HR Task through configurable agent workspace and apply a template that fills the additional comment, if I edit the additional comment and click save to create the HR Task it duplicates the comment in the activity (see screenshot)....
Nested Payload in payload builder
How to get nested payload using payload builder action in flow designer?
Adding the owner of the catalog item for the notifications
Hi All, I have a requirement where for the catalog item "ServiceNow catalog Request" . Where under the "ServiceNow catalog Request" we have the variable which states "Request type" and the options are "New catalog item" , "Update existing catalog ite...
Regarding payload format in flow designer
How to get payload in pretty format when we are using a notification step in flow designer instead of raw format pretty format:{"key":"value","key2":"value2"}I am receiving in below format while sending a notification: {"key":"value","key2":"value2"...
Resolved! How to add long space between two words
Hi,How can I add a long space between two words in the script. Mentioned below is the code line where I am trying to add the space. gr.comments = msg.getValue('message').toString()+' '+"-"+test; Current output --> message -testRequired output --> mes...
noticed recently that some techs have cancelled incidents verses resolving.
noticed recently that some techs have cancelled incidents verses resolving.
Walk-up Threshold Notification
HI,I couldn't able to see which Business rule is triggering the walk-up threshold Notification.My requirement is to trigger notification for the second person in the queue.Please help me with that. Thanks in Advance!! All the other three notificatio...
On Submit script is not working as expected
Hi Team, I am trying OnSubmit script to validate Actual Start and Actual End date of the change Task. Actual End date can not be before start date, if we enter start date as 28 and end date as 27 then it should not save the form on submit or save Ui ...
Is there a way to combine Scheduled Report PDFs into one file?
I know we can't schedule to send a dashboard as an email so we decided to schedule each report. However, the email now contains a lot of PDFs that our client has asked us to combine them into one PDF as an attachment to the email. Could someone pleas...
Resolved! How to write a workflow approval script?
Hello Community, I need to write an approval script for workflow based on some different condition in a single activity. How should I configure it.
The version has been withdrawn from store meaning?
we are upgrading service operations workspace for itsm from 1.0 to 3.1. version ,i am trying to analyze all features from these versions i see the version has this message The version has been withdrawn from store what does this mean are the features...
Twilio - OTP authentication
The demand is there'll be a ui action on the user table. When clicked, that particular user gets sms from twilio and email from sendgrid with a otp. Also a popup is displayed to the user asking for the otp. If correct otp is entered, display a messag...
How to get the latest worknotes value
Hi All, How to get the latest worknotes value(Information),I tried with the background script like below and I got the latest value through background script as I expected, var workNotes = " "; var workNotesGR = new GlideRecord('sys_journal_fi...
