Step based request fulfillment FLOW
Hi All, Any ideas why the button 'new' which allows adding new tasks (service fulfilment steps) is not available in this view? It is only possible to add new tasks while using catalog builder.
Forum Posts
Call an widget when click on a button in a form
Hi All, Requirement: When the user click on an form button which needs to invoke a widget in an pop window manner. I have 2 ways to implement but i am not sure how to invoke the widget from an ui action. Kindly help me on this. 1. Via Service PortalH...
List Flow with specific group
Hi all, I need to list all flows that have at least one task assigned to a specific group.I found information in the 'sys_variable_value' table with variables = Fields and value contains 'assignment_group' but the information of some sc_tasks does no...
PDI is not accessible
Hello,My Personal Developer Instance (PDI) is not accessible. In my profile, I am being offered to request a new PDI, but I need the old one, especially since I used it frequently and it was active.Now, when I try to log in, it says that my login and...
How to customize "Approvals widget" to include additional action buttons?
Hi all,We need your advice regarding the "Approvals widget."Based on our business, we've created a Record Producer catalog item that uses a customer table and clones the Approvals widget. However, we need an additional button to accommodate a specifi...
Why Multi row variable set values not available on RITM?
!!!Need Help!!! Hi, I ran into weird issue. I have catalog item, in which we are using a Multi row variable set, mostly all variables are mandatory in that variable set. When user submit a request , multi row variable set variable values are not sto...
Resolved! Related List "Created by" display "Name" instead of "User_id"
Hi everyone Im trying to change the field that is displayed on a related list, in the column "Created by", rightnow it is displaying the "User_id" but I wanted it to show the "Name" of the user.Does Anyone know how to do this ?
Sync Install Status when Hardware Status changes in CMDB
Hello Everyone, I created a BR below regarding on CMDB CI status. What I want to achieve here is that, when the hardware status changes the install status should be the same with the status of hardware status. Below is not working, its there anything...
Resolved! response.haveError() returning incorrect value in REST integration
Hi Team,We have a REST based integration set up from ServiceNow to a third-party system. Once the request is submitted and integration is triggered, we are getting a http status code of 200 and also a successful response with all required details in ...
Resolved! Not able to see security incidents in my serviceNow instance
Hi Team,I am not able to see security incidents in my instance. I have added all roles starting with sn_si to my user account. Still not able to see even one record in the table sn_si_incident. I have run a background script to understand if there a...
All incoming emails are set to ignored from our company email domain
Good evening, We are trying to do some UAT in our staging instance for two new inbound actions. Every email received into the instance that is from a company user is being set to ignored with the below log error message. 14:21:59.668Warningworker.2 w...
SMPT Email Sending Error
SMTP Server returned unknown error code -1.Warning SMTP Server returned unknown error code 530. Email will be retried laterWarning SMTP Server returned unknown error code 530. Email will be retried later
Resolved! Unnecessary items are displayed when submitting Incident with ESC
Hello, It's Kentaro. When you submit Incident using ESC, the following screen will be displayed.The item "Options" in the red frame will be displayed. The contents are the Variable of the Variable Set and the input data.Is there a way to prevent it f...
Can I change the sys_id of a record in ServiceNow and replace it with a new value
Hi All, Is it possible to change the sys_id of a record in ServiceNow and replace it with a new value? Is it possible to customize the sys_id? If yes, could you please provide me the steps.