Virtual Agent Context Variables

[benm3]

Hi there,

I'm trying to determine the current portal URL by using a context variable, however, the variable always return undefined and I cannot seem to figure out why. Any help would be greatly appreciated!

Context Variable (I have removed answer and tried, remove 'getSession' and tried but no luck) is the attachment.

Condition script on virtual agent topic: 

    gs.log("Context plswork: " + vaContext.portalCheck, "BenTest");
    
    if(vaContext.plsWork.includes("locker"))
    return false;
    else
    return true;

[Mark Roethof]

Ah oke. Then vaContext will for sure not work.

Kind regards,
Mark

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[benm3]

Ahhh... Do you know of anyway that could work this out? Tried doing below as well as a range of different combinations but no luck...

if(gs.getSession().getUrlOnStack('xxxx'))
return true

[anindya_11]

Hello benm,

Were you able get the url parameter in the Virtual agent script ? Facing the same issue.

Regards,

Anindya

[benm3]

Hi anindya_11,

Unfortunately not. We also raised a HI ticket but was met with little luck..

Thanks,

Ben

[Jason67]

I found this article on the community that might help answer this question. 

Provides the Portal suffix. This Context variables only works instantly when using Service Portal Agent Chat Configuration. If using legacy methods (like embedding the Service Portal widget to the header or footer), this would only work when adding sysparm_portal to the URL.
Example output: "sp" 

50+ (Un)documented Virtual Agent variables (vaInputs, vaVars, vaContext, vaSystem) - Virtual Agent, ...