Virtual Agent Designer page is not loading properly

[JRY]

Hello Team,

When I tried to access the designer page to create a virtual agent, it wouldn't load properly, as indicated in the image below. Can somebody tell me why it's loading like this? It's been like this for the past two days, and it's still loading like this.

Thanks,

JRY

[Mark Roethof]

Hi there,

Haven't seen that before.

Have you tried performing cache.do?
Or repairing the Virtual Agent Designer plugin (com.snc.conversation_builder)?

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Gaurav Shirsat · Accepted solution]

Hello

Like mark said, I have also never seen anything like this.

can you please check you are in appropriate domain?

changing browser and removing system cache by cache.do that you can just give a try?

on similar note we have a something here

KB Article from ServiceNow.

Mark my Response as Correct or Helpful, if you find it Appropriate.

Gaurav Shirsat 

ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/

[JRY]

Thanks Gaurav. It was browser issue.

[Brian27]

It happened to many people on my development teams a few months ago as a one-time thing.  Most of us "fixed" it by a control-f5  (force cache refresh of the page being viewed) but clearing your browser cache should fix it as well.  I realize it's been a few months now for you, but for anyone else stumbling onto this thread, you are certainly not alone in your experience.